Excellent communication skills in both English and Japanese

A deep understanding of tag implementation on CMS platforms such as Drupal, Wordpress, Shopify, Magento, or Zencart

A strong track record of successfully deploying, enabling and supporting Adwords, Analytics, Merchant Center, Tag Manager

Ability to quickly learn customer service software applications and customer process implementations (standard templates/processes)

Ability to advise customers on web maintenance and have associated knowledge in HTML, CSS, PHP, Javascript

To help sales teams in the region deploy leads, implement tags, optimize mobile ads performance, enable integration and troubleshoot issues that customers may have regarding their online ad campaigns.

To engage in phone consultations with customers in which you will educate them on mobile website speed issues and guide them to fix issues where possible.

Effectively consult or educate customers on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)

Provide customer service support with exceptional customer service as well as train, investigate and troubleshoot client along implementation by Google Hangouts

Troubleshooting for conversion, remarketing, dynamic remarketing, and analytics.

RM10000 – RM11000 + (RM500 KPI Incentive) 

Working hours - Monday to Friday (9.30am – 7.00pm)

Free accommodation for 1 month

Outpatient RM600 for 1 year contract 

Hospitalization RM20K & RM120 (per bed)

Free lunch

Permanent job / Full time

Minimum Degree or 2 years experience in related field

Experienced candidates will be added advantages

Location : Malaysia (KL Sentral area / Nearby LRT & KTM & MRT)